We can help you to achieve all of your business objectives online - from raising awareness to generating income. That's because we're a full service digital agency as skilled at shimmering creative and dreamy design as we are at leading-edge technology. Informing these skills is sound strategic business sense and industry-leading expertise in usability. It's why we offer a fantastic return on investment to all our clients. Look here to see recent examples of what we've achieved for hundreds of clients - while having a great time too.
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DFAT were seeking to improve their internal communication and access to information via their Intranet. Through a process of extensive stakeholder research, analysis of their current implementation and user testing Reading Room created a dramatically revised Information Architecture and standardised templates to improve content structure and bring a degree of personalisation to the new intranet, placing ownership back with content authors.
Reading Room worked closely with the ACMA to provide the digital reality of their vision for a new web destination providing their distinct audience types with an integrated platform where traditional communication approaches are integrated with social media, video, blogs and online collaboration. The flexible and intuitive design is supported by a custom visual content editor in the Sitecore CMS and a powerful taxonomy ensures that relevant content is made easily available to each audience type- from industry participants to citizens and consumers.
We worked with Transport for NSW and Cubic Transportation to organise the feature requirements for the new Opal Card website into a usable and intuitive interface for the citizens of Sydney, including mapping the notification, customer service and management processes which surround the customer along with the design and implementation of a robust, secure and stable highly transactional Opal card website.
Insect ID is the latest edition of GRDC’s Ute Guide mobile applications developed by Reading Room, providing an encyclopaedic reference for some of the most destructive insect pests affecting our grain growing regions and the beneficial insects that can help naturally control them through predation or parasitisation, alongside some of the most dangerous international pests for our grain growers to keep their eyes out for. Searchable by common and species names, insect type and three growing regions, the Insect ID Ute Guide is an invaluable tool for Australian farmers.
Reading Room was engaged by Flinders University to undertake a review of its existing website. Reading Room conducted a series of discovery sessions with the University including interviews and workshops to explore what the user and business requirements were for the website. This was complemented by a detailed competitor review, a heuristic review of the current website and a series of interviews with end users. The project culminated in a digital roadmap which contained our recommendations on how the University should use its website to effectively communicate and engage with its audiences. This roadmap will form the basis of the Flinders University digital strategy over the next 3 years.
Reading Room worked with DSEWPaC on developing a new Heritage website in the Drupal CMS– a platform through which organisations can upload their own heritage stories, people and events to showcase them to the general public. Throughout the entire project, the information architecture, usability, accessibility and general design were tested on members of the public (based off developed personas) and internal staff members. The result was an elegant user experience which engaged the public and gave organisations an easy way to communicate their events to market. The recently launched community heritage site can be seen at www.communityheritage.net.au
TIS National, the Department of Immigration and Citizenship’s translating and interpreting service wanted to be distinguished with a standalone site. The development of a new web platform required a detailed understanding of the many types of interaction that users would have with it, whilst also catering to the needs of a diverse audience, such as agencies, translators and users speaking many different languages. We successfully delivered phase one of the TIS National project which provides users with a comprehensive resource for material relating to TIS National. Phases 2 and 3 include online forms and a fully integrated online booking system for onsite interpreter jobs are expected to be launched in the second half of 2013.
We created the Clean Energy Map to enable Australians to follow and share clean renewable energy projects across the country online. Featuring more than 1,200 energy efficient and pollution reducing projects from 16 separate Australian Government programs and initiatives, the Clean Energy Future map is an interactive platform allowing users to enter their postcode or use GPS functionality to locate projects in their region. It is compatible with mobile devices including smartphones and tablets, allowing the user to access information ‘on the go’, and share content via Facebook and Twitter. Designed as a one-stop-shop for people wanting to know more about where money from a carbon price is being invested, the Clean Energy Map identifies how businesses, households and communities are working together for a Clean Energy Future.
We’ve been working with the Australian Pesticides and Veterinary Medicine Authority to improve the usability of both their public facing website and staff intranet. By conducting a series of user workshops and interviews to gather requirements, undertaking an extensive review of the site content and information architecture and delivering a comprehensive functional requirements report we were able to help APVMA better meet the needs of both users and staff, while also ensuring that all our recommendations and changes were in accord with newly introduced legislation around their regulatory authority.